Grievance Redressal
Raise a concern or exercise your data rights under the DPDP Act, 2023.
Last updated: September 2026
1. How to Raise a GrievanceDPDP
- 1
Level 1 · Your School's Grievance Officer
For requests about student or parent data — access, correction, or erasure — contact your school's Grievance Officer. Your school is the Data Fiduciary and is responsible for decisions about your data.
School-specific contact details are shown after you sign in, under Settings → DPDP.
- 2
Level 2 · Ganat Infotech — Platform Issues
For problems with the platform itself — access failures, technical faults, or how Ganat Infotech processes data as a Data Processor — use the form below, or contact us directly.
grievance@ganatinfotech.comganatinfotech.com/grievance
Pankaj Penkar, Grievance Officer, Ganat Infotech
Aashirwad Society, Manik Baug, Sinhagad Road, Pune – 411051, Maharashtra, India
Response within 90 days
- 3
Level 3 · Data Protection Board of India
If your grievance is not resolved at Level 1 or Level 2, you may escalate to the Data Protection Board of India under Section 13(3) of the Digital Personal Data Protection Act, 2023.
2. What you can raise a grievance aboutDPDP
- Data access: you want to see what personal data the school holds about you or your child.
- Data correction: something is wrong in your records (name, phone number, attendance) and you want it fixed.
- Data deletion: you want personal data deleted (subject to legal retention requirements).
- Consent withdrawal: you want to withdraw consent you previously gave — for WhatsApp messaging, data processing, or any other purpose.
- Complaint: you believe your data rights under the DPDP Act have been violated, or you have a concern about how your data is being handled.
- Other: any other concern related to your experience with this platform.
3. Submit a Grievance to Ganat InfotechDPDP
Use this form for platform-related issues (Level 2 above).
4. What happens after you submit
- You will receive a reference number immediately.
- The relevant party (school Grievance Officer or Ganat Infotech) will acknowledge your grievance.
- A response will be provided within 90 days.
- You can reference your grievance number in any follow-up communication.
Not satisfied?
If your grievance has not been resolved to your satisfaction by either the school or Ganat Infotech, you have the right to file a complaint with the Data Protection Board of India established under the DPDP Act, 2023.